In accordance with the legal provisions in force, the CUSTOMER has the right to withdraw from the purchase without any penalty and without specifying the reason, within 14 days from the date of receipt of the products.
PURHO FRAGRANCE decides to extend the aforementioned term from 14 to 30 days, it will therefore be possible for the CUSTOMER to withdraw from the purchase contract up to 30 days following the day of receipt of the products purchased online.
The CUSTOMER who intends to exercise the right of withdrawal must communicate this to PURHO FRAGRANCE via an explicit declaration, which can be sent by registered mail with return receipt.
The CUSTOMER may also exercise the right of withdrawal by sending any explicit declaration containing the decision to withdraw from the contract or alternatively transmit the standard withdrawal form, referred to in Annex I, part B, Legislative Decree 21/2014 (not mandatory) whose text is reported below:
Standard withdrawal form pursuant to art. 49, paragraph 1, letter h)
(complete and return this form only if you wish to withdraw from the contract)
PURHO FRAGRANCE s.r.l.
Via Francesco Sforza, 1 – 20122 Milano (Mi)
telephone: 02 80896132
info@purhofragrance.it
PEC: purhofragrance@pec.it
I/we (*) hereby notify (*) the withdrawal from my/our (*) contract of sale of the following goods/services (*)
- Ordered on (*)/received on (*)
- Name of consumer(s)
- Address of consumer(s)
- Signature of consumer(s) (only if this form is sent on paper)
- Date
(*) Delete the unused wording.
In case of exercising the right of withdrawal, the CUSTOMER is required to return the goods within 14 days from the day on which he/she communicated to PURHO FRAGRANCE his/her intention to withdraw from the contract pursuant to art. 57 of Legislative Decree 206/2005.
The goods must be returned to our operational headquarters:
PURHO FRAGRANCE s.r.l.
Via Trieste snc;( Industrial area behind number 105 )
20821 Meda (MB)
The goods must be returned intact, in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment) and complete with the attached tax documentation. Without prejudice to the right to verify compliance with the above, PURHO FRAGRANCE will refund the amount of the products subject to withdrawal within a maximum of 14 days.
With regard to the return of the product subject to withdrawal, PURHO FRAGRANCE assures its customers the possibility of using a carrier that has an agreement with the same. In the event that the customer decides to use this service, the shipping costs (except those related to telephone booking) will be borne by the customer. In the event that the customer intends to use another carrier or another means of shipping, all costs will still be at his expense (art. 56 co. 2 dlgs 206/2005).
As provided for by art. 56 comma 3 of Legislative Decree 206/2005, modified by Legislative Decree 21/2014, PURHO FRAGRANCE may suspend the refund until receipt of the goods or until the CUSTOMER has demonstrated that they have returned the goods to PURHO FRAGRANCE.
PURHO FRAGRANCE will carry out the refund using the same payment method chosen by the CUSTOMER during the purchase phase. In the case of payment made by bank transfer, and if the CUSTOMER intends to exercise his right of withdrawal, he must provide PURHO FRAGRANCE, by accessing the contact us section, with the bank details: IBAN, SWIFT and BIC necessary for the refund to be made by PURHO FRAGRANCE.